Service Capacity of the Group
The Group offers a range of engineering and maintenance services to its customers including the provision of field maintenance, systems upgrade or redevelopment, system hardware diagnostic services, 24-hour emergency diagnostic services, spare parts and training services in respect of its safety and critical control systems. The Group provides qualified personnel. The Group ensures that the personnel assigned to work on customers’ equipment shall have the appropriate skills and competency. Day-to-day work of the Group’s personnel shall be monitored by the customers’ site supervisors to ensure the equipment is properly maintained and repaired.
The services are provided on an “on-call” basis. The Group is obliged to dispatch qualified personnel to customers’ site upon customers’ notification of on-site service request within a short period of time. The Group’s representative dispatched to a customer’s site shall report to the customer’s assigned representative and shall perform the required activities until completion, or as otherwise instructed by the customer’s assigned representative. The provision of maintenance services are complementary, and add value to the Group’s system sales by generating additional sales opportunities and enabling the Group to maintain relationships with its customers and to better understand its customers’ needs.
Aim of service: Understand your needs and protect your safety
Scope of Service:
1. Telephone Technical Support
2. Scope of regular diagnostic and maintenance services (a 3-month default diagnosis and maintenance cycle is tacitly consented to)
l Measurement of ambient temperature and humidity;
l Measurement of the voltage of AC/DC power supply in the system and monitoring of voltage fluctuation;
l Inspection of system grounding and safety grounding;
l Inspection of indicator lights on the system frame;
l Non-contact dust removal of the system (by blowing or suction);
l Connection with an engineer stations, inspection of communication and the operation of control panels/diagnosis panels;
l Collection of TriLog diagnosis files saved in CPU;
l Collection of SOE accident records;
l Preparation of analytical reports on system failure and on operation quality;
l Proposals on system maintenance.
3. Emergency response service
4. System checkpoint maintenance
l Cleaning, inspection and maintenance of engineer stations/operation stations;
l Application program inspection backup and operation program inspection backup;
l Inspection and maintenance of the state of communication;
l Inspection, management and maintenance of system hardware;
l Inspection, management and maintenance of the peripheral equipment of the system;
l System power-on restore, system inspection and channel test;
l Inspection report and maintenance proposals.
5. Day-to-day maintenance of the system to provide contracted users with requisite system operation maintenance services
£¶. System upgrade, reconstruction and optimization services to reconstruct the hardware and software of earlier systems and increase their capacity
¡¡£·. Training on system configuration and maintenance
¡¡¡¡
Service mode
l Regular remote diagnosis of system hardware
l Provision of online expertise diagnosis in emergency
l Remote training and guidance for users
Service scope
l Inspection of system configuration and setup
l Inspection of the operation state of system hardware
l Analysis on accident record file
l Remote change of setup and configuration 
